Re-introduction of Missed Appointment Fees

January 4, 2023

Appointments are currently in high demand. However due to an increasing amount of unattended appointments last year, the Practice will be re-introducing missed appointment fees from 3rd January 2023.

We understand that your circumstances may change and you may no longer require an appointment or you might not be able to attend. We please ask that you call reception to advise us or reply ‘NO’ to your appointment reminder text. We can then offer the appointment to someone else in need.

If you miss your appointment without notifying us, our system will generate a text message to you, after multiple non attendances or as per the Doctor’s discretion, you may be charged a fee for your missed appointment. This will unfortunately need to be paid and a deposit may be required before future appointments.

Please note this does not apply to rescheduling or cancelling appointments.

To avoid a fee and assist fellow patients needing appointments, please remember to call our lovely reception team on 9168 1001 to cancel.

We thank you for your understanding.

Posted in Uncategorised by Wunan Health

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